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Title:    Desktop Support

Position Summary:

Desktop Technical Support II is responsible for designing, organizing, modifying, installing, and supporting company’s computer systems. He/she is also responsible for the investigation, diagnostic testing and repair/resolution of network system, hardware, software and infrastructure.

Responsibilities:

  • Install, configure and administer:
  • Windows operating systems (Win 7 and Win8) & Mac OS
  • MS Exchange 2010 / earlier / most recent
  • Responsible for complete configuration, installation and support of equipment in a Microsoft Windows environment, from design through implementation and support.
  • Perform a wide variety of installation, configuration and upgrading of workstations, servers, network segment, internet and intranet systems and related network hardware and software in a LAN, WAN and stand-alone environment.
  • Provide investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure.
  • Troubleshoot and resolve computer  related issues when contacted by clients by providing both on-site and remote support.
  • Maintain software applications, operating systems and regular maintenance.
  • Manage assigned projects and program components to deliver services in accordance with established objectives.
  • Assign routing protocols and routing table configuration. Assign configuration of authentication and authorization of directory services.
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  • Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executable.
  • Respond to crises in accordance with business continuity and disaster recovery plans.
  • Respond to inquiries from staff, administrators, service providers, and site personnel and outside vendors etc. to provide technical assistance and support.
  • Receive and respond to incoming calls, pages and/or emails regarding Network and/or hardware problems.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Complete time logs in ConnectWise system within 24 hours of completing tasks to ensure accurate and timely time tracking, project management and billing of customers.

 

Key skills:

  • Proven leadership and multitasking ability.
  • Ability to set and manage priorities judiciously.
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills.
  • Operate under pressure to meet deadlines.
  • Ability to articulate ideas to both technical and non-technical audiences.
  • Exceptionally self-motivated and directed.
  • Keen attention to detail.
  • Superior analytical, evaluative, and problem-solving abilities.
  • Exceptional service orientation.
  • Demonstrate honesty, integrity, accountability and transparency.
  • G class drivers license with own vehicle.

Job requirements: ( Experience may be considered as substitute for this requirement)

  • MCP/MCSA – Microsoft Certified Professional.
  • CCNA – Cisco Certified Network Associate.
  • Be available for Afterhours/Weekend on-call support (8PM-8AM).
  • Microsoft Office 365 and SharePoint Administration.
  • Strong Technical expertise of Windows Servers, workstations, Mac OS, MS Exchange, VMware, Citrix, Firewall, SAN Device, Anti-virus and other network infrastructure devices.
  • Experience working VOIP solutions.
  • Assist clients with installation, Configuration and troubleshooting, network and hardware issues with time attendance system as Digital Clocks.
  • Familiarity with information security vulnerabilities and risk management.
  • At least 3-5 years of IT experience.
  • 2-3 years hands-on System Administration experience in a Unix\Linux Environment.
  • Ability to occasionally travel.

Education:

  • University Degree in Computer Science, Diploma in Computer Engineering or related.
  • Experience may be considered as substitute for this requirement.

Job Location:

  • Ottawa, ON

Required experience:

  • 3-5 years of IT Experience: 3 years

Please submit resumes to; hr@intega.ca

Submit your resume and cover letter to apply.

  • (555) 555-5555