web analytics

Title:     Systems Support Engineer

Position Summary:

The role of the Systems Support Engineer is responsible for supporting equipment in a Microsoft Windows environment, from design through implementation and support. A System Engineer performs a wide variety of installation, configuration and upgrading of workstations, servers and related hardware and software in a LAN, WAN and stand-alone environment. A System Engineer provides investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure

Responsibilities:

  • Responsible for complete configuration, installation and support of equipment in a Microsoft Windows environment, from design through implementation and support.
  • Performs a wide variety of installation, configuration and upgrading of workstations, servers and related hardware and software in a LAN, WAN and stand-alone environment.
  • Provides investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure.
  • Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support.
  • Maintaining software applications, operating systems and regular maintenance.
  • Managing assigned projects and program components to deliver services in accordance with established objectives.
  • Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support.
  • Complete time logs in connect-wise system within 24 hours of completing tasks to ensure accurate and timely time tracking, project management and billing of customers.
  • Any other duties as assigned by management.

 

Key skills:

  • Proven leadership and multitasking ability.
  • Ability to set and manage priorities judiciously.
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills.
  • Operate under pressure to meet deadlines.
  • Ability to articulate ideas to both technical and non-technical audiences.
  • Exceptionally self-motivated and directed.
  • Keen attention to detail.
  • Superior analytical, evaluative, and problem-solving abilities.
  • Exceptional service orientation.
  • Demonstrate honesty, integrity, accountability and transparency.

 

Job requirements:

  • MCP/MCSA – Microsoft Certified Professional.
  • Excellent working knowledge of up-to-date desktop applications.
  • Strong Knowledge of Windows Servers, workstations, MS Exchange, VMware, Citrix, Cisco, anti-virus and other various software applications.
  • Demonstrated ability to interpret technology.
  • Ability to discern user requirements and develop specifications.
  • Familiarity with technical requirements of Internet marketing and search engine optimization.
  • Familiarity with information security vulnerabilities and risk management.
  • At least 10 years of IT experience.
  • Ability to occasionally travel.
  • Must be able to work outside of regular business hours on an occasional basis.

 

Education:

University Degree in Computer Science, Electronic Engineering or related. Experience may be considered as substitute for this requirement.

Please submit resumes to; hr@intega.ca

Submit your resume and cover letter to apply.

  • (555) 555-5555